All Things Considered...

Free delivery is for the first 20 miles of a roundtrip from Downtown Seattle (98121) to your event location. After 20 miles, you will be charged $1/mile for the remaining mileage to reach your destination. i.e., If your event is in Bellevue, WA (11 miles from 98121), your total round trip is 22 miles total. Your delivery charge is $2.00. i.e., If your event is Snoqualmie, WA (30 miles from 98121), your total round trip is 60 miles total. Your delivery charge is $40.00. NOTE: This does not apply to travel services. Travel services are only required to pay for their service/products and calculated travel expenses. Mileage is not counted for services outside of Washington State, non-vehicle travel is arranged.

This guarantees we will try our best to match a competitors pricing. To do this, you must present a valid competitors' invoice, quote, or receipt within the last 90 days detailing the same service/product/rentals that you are requesting from us. 'Valid competitor' is any event service provider that does the same services as a registered business in the Greater Seattle Area. This does not apply to non-business individuals, gig workers, or other individuals that do not provide services as a business.

Please note that from the moment you confirm a booking with your deposit, we begin our process of materials sourcing specifically for your event project, and likely have all of the materials needed for your event the week (or even further in advance) before. This is why your deposit is non-refundable. Our cancellation policy is as follows: Any cancelations at any point in time after a deposit is received are only eligible for a 50% refund from your full payment; Example 1: Your total service is $500, but you've only paid the $250 deposit. You get $0 back in the event of a cancelation. Example 2: Your total service is $500, you've paid $500 in advance but cancelled the week before service. You are eligible for a $250 refund. Your non-refundable deposit is non-refundable. This deposit is held indefinitely until you can reschedule your service. This is held to cover the cost of labor sourcing, materials sourcing, and holding your materials until you give us further notice. If you have any other questions on our cancellation policy, please contact buenosballoons@gmail.com directly.

Yes, this is an option. This can help you avoid delivery fees. However, this option is not recommended. If you pickup your balloons (helium or not) they are your full responsibility on getting to their destination without harm. We are based out of Downtown Seattle on 5th Ave & Bell St. if you'd like to pickup. Any type of balloon pickup will require a larger space car with seats down and no car seats, tools, boxes, equipment, luggage, or other hazards in the way. Once picked up, we cannot guarantee the balloons will get to their destination either on time, with no damage, or that they will be placed the way you envisioned.

There are many reasons we don't allow clients to provide their own balloons. A few of them being: The balloons you purchased are most likely from an unknown production and distribution facility where we don't know the quality of the balloons. (Party City, Amazon, etc.) Poor quality balloons are more expensive in the long run - lower quality latex rips easier which makes you either not have enough in the end, needing more, and spending more time and money trying to build, lower quality latex also is prone to damage quicker which means you may finish building a garland and within a few minutes it begins to wrinkle or bubble. We cannot guarantee any other part of our service with client-provided balloons. We do not know if they will mount well, will survive attachment, or any other part of our builds. This is why the balloons we use are our tried and true preference.

We are currently in the process of offering DIY balloon kits - a more affordable and accessible way to build your own garlands and arches. If you'd be interested in this offering and interested in participating in our research, please fill out this form https://airtable.com/shrGWUIumW2O1yFWD (Bonus: You get a 10% discount on your balloon service if you do! Just mention it and we'll look up your responses.)

The booking process can be broken down into 5 simple steps: Details; Fill out our 'Quote Request Form' with all of your details. Alternatively, you can send your information directly to buenosballoons@gmail.com Quote; Once we have all your details, we send you a price estimate for your project. NOTE: Quoted price typically is pre-tax, final pricing is sent through a PDF invoice. Once you receive your invoice, the non-refundable 50% deposit is required to secure your date. Adjustments; If you are unable to complete a 50% deposit at the given time, your date, time, and items cannot be guaranteed in the way the quote is given at that date. Adjustments can be made throughout the process, removing or adding on rentals or services. Yet, the only guarantee that can be made is the items listed on your PDF invoice for the 'Event Date' listed once the original quote was given. Confirmation; A week before the event, we will reach out to confirm your date, time to set up, parking, etc. for the day of. Additionally, we will confirm the day before. Party Time; The best part! Everything is set up for your celebration! If any additions or adjustments are made at the time and place of your event on the day of, an updated invoice will be sent the following business day after your event.

Things happen, something came up, cancellations happen. Here's our policy: Any cancelations at any point in time after a deposit is received are only eligible for a 50% refund from your full payment; Example 1: Your total service is $500, but you've only paid the $250 deposit. You get $0 back in the event of a cancelation. Example 2: Your total service is $500, you've paid $500 in advance but cancelled the week before service. You are eligible for a $250 refund. Your non-refundable deposit is non-refundable. This deposit is held indefinitely until you can reschedule your service. This is held to cover the cost of labor sourcing, materials sourcing, and holding your materials until you give us further notice. Please note, from the moment you confirm a booking with your deposit, we begin our process of materials sourcing specific for your event, and likely have all of the materials needed for your event the week before. This is why your deposit is non-refundable. If you have any other questions on our cancelation policy, please contact buenosballoons@gmail.com directly.

Set Up Our team will set up any and all items you have booked for your event date and time. This typically requires the use of 3M Command Products. Please let our team know when booking if your venue does not allow the use of mounting products. Teardown Tearing down balloons is the full responsibility of the client. Garlands/Arches/Arrangements: Pop all balloons in your preferred method first. Then, remove from any hanging area or mount. Helium: Make sure to cut your balloons to ensure all helium has escaped. Properly dispose of balloons. If you would prefer our team does teardown, please communicate that early in the process. We charge $5/ft length to teardown and travel expenses at $1/mile in roundtrip.